ICF (Australia) Pty Ltd is an Australian owned and operated provider of financial services. We are among the top-10 insurance brokers by revenue in Australia and New Zealand and one of the largest warranty service providers in the southern hemisphere. We have a superior reputation built on a tradition of delivering exceptional service and expertise. We are members of NIBA and the Steadfast Group, which ensure the highest standards of professionalism in our dealings with clients and suppliers.
We are currently looking for enthusiastic Customer Service Representatives for our busy inbound contact centre, which operates between 830am - 700 pm, and is located in Norwest Business Park.
Due to business growth, we have an opportunity for you to be part of a great team. To enable us to deliver our product and purpose, we are looking for people who have:
· A passion to provide excellent customer service,
· Excellent written and spoken English skills,
· Well developed computer skills, with a minimum typing speed of 30wpm,
· The ability to handle complaints and be empathic,
· Experience in working in team environments,
· A passion to achieve KPIs,
· Flexibility to work varied hours during the centres operational hours,
· Previous contact centre experience (is preferred).
If successful, you will be offered:
· A competitive salary package and bonus structure,
· Opportunity to learn other areas of our business and develop your career,
· Reward and Recognition Program,
· Annual salary reviews,
· Coaching and development sessions,
· 4 weeks paid annual leave,
· An opportunity for monthly RDOs,
· A friendly and supportive team,
· Close to shopping centre, restaurants and bus stop.
Full training will be provided. Part time hours are not available.
To secure this opportunity you must be an Australian Citizen or Permanent Resident.
If this interests you, please submit your application using the “Apply Now” button and note the position you are applying for.
Previous applicants need not apply. Correspondence will not be entered into with recruitment agencies regarding this opportunity. |